--- title: How to Connect Your Gmail or Outlook Inbox description: Learn how to connect your Gmail or Outlook inbox to the platform so you can send and receive emails directly from your user profile. --- [Skip to content](https://knowledge.ggms.com/how-to-connect-your-gmail-or-outlook-inbox#main-content) [Create Support Ticket](https://knowledge.ggms.com/kb-tickets/new?hsLang=en) [Ticket Portal](https://knowledge.ggms.com/ticket-portal?hsLang=en) [![GGMS Knowledge Base Logo](https://knowledge.ggms.com/hs-fs/hubfs/GGMS%20Knowledge%20Base%20Logo%20(1).png?width=250&height=38&name=GGMS%20Knowledge%20Base%20Logo%20(1).png)](https://knowledge.ggms.com/?hsLang=en) Open main navigation Close main navigation - [Create Support Ticket](https://knowledge.ggms.com/kb-tickets/new) - [Ticket Portal](https://knowledge.ggms.com/ticket-portal) - [Email Support](mailto:support@ggms.com) [Email Support](mailto:support@ggms.com) How can we help you today? - There are no suggestions because the search field is empty. 1. 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[Account Setup](https://knowledge.ggms.com/getting-started?hsLang=en#account-setup) October 28, 2026 # How to Connect Your Gmail or Outlook Inbox ## Connect your personal Gmail or Outlook inbox to send and receive emails directly from the platform #### Step-by-Step: Connect Your Email 1. **Go to Settings** - From inside the platform, click **Settings**. - Under Settings, select **Profile**. ![Screenshot 2026-10-22 at 11.37.50 AM](https://knowledge.ggms.com/hs-fs/hubfs/Screenshot%202026-10-22%20at%2011.37.50%20AM.png?width=670&height=332&name=Screenshot%202026-10-22%20at%2011.37.50%20AM.png) 2. **Find Connected Email** - Scroll to the **Connected Email** section. - You’ll see options to: - **Sign in with Google** - **Sign in with Microsoft** ![Screenshot 2026-10-22 at 11.38.46 AM](https://knowledge.ggms.com/hs-fs/hubfs/Screenshot%202026-10-22%20at%2011.38.46%20AM.png?width=670&height=333&name=Screenshot%202026-10-22%20at%2011.38.46%20AM.png) 1. **Authenticate Your Email** - Click **Sign in with Google** or **Sign in with Microsoft**. - Choose the email account you want to connect. - Click **Continue**, then select **Allow** to grant access. **Note:** If you see a warning screen, click **Advanced** and proceed to allow the connection. If you see a blocked screen, [follow these directions to authenticate](https://knowledge.ggms.com/how-to-resolve-access-blocked-or-authorization-error-with-google-oauth?hsLang=en) 2. **Confirm Connection** - Once connected, your email will appear under Connected Email. - It will be enabled to **send and receive emails**. --- #### Choose Syncing Option 1. Contacts only (default) 1. This will only sync inbox communication with contacts inside the CRM 2. All Emails 1. This will sync your entire inbox ![Screenshot 2026-10-28 at 6.02.31 PM](https://knowledge.ggms.com/hs-fs/hubfs/Screenshot%202026-10-28%20at%206.02.31%20PM.png?width=670&height=35&name=Screenshot%202026-10-28%20at%206.02.31%20PM.png) --- #### Connect Multiple Inboxes - You can connect **multiple Gmail and/or Outlook inboxes** to a single user profile. - All connected inboxes roll up into one inbox experience. --- #### Test Email Deliverability 1. Click the **Email icon** in the top toolbar. 2. Confirm the **From address** (defaults to your primary email). 3. Enter: - To address - Subject - Email body 4. Click **Send Email**. If the email sends successfully, your inbox is connected properly. --- #### Troubleshooting If you experience issues sending or receiving emails: - Contact support at **support@ggms.com** - Our team will review your setup and help resolve the issue. - [Getting Started](https://knowledge.ggms.com/getting-started?hsLang=en#main-content) - [Account Setup](https://knowledge.ggms.com/getting-started?hsLang=en#account-setup) - [GGMS CRM](https://knowledge.ggms.com/ggms-crm?hsLang=en#main-content) - [Contacts & Lead Management](https://knowledge.ggms.com/ggms-crm?hsLang=en#contacts-lead-management) - [Communication](https://knowledge.ggms.com/ggms-crm?hsLang=en#communication) - [Tasks & Follow-Up](https://knowledge.ggms.com/ggms-crm?hsLang=en#tasks-follow-up) - [Smart Lists & Filters](https://knowledge.ggms.com/ggms-crm?hsLang=en#smart-lists-filters) - [Automation & Workflows](https://knowledge.ggms.com/ggms-crm?hsLang=en#automation-workflows) - [Getting Started](https://knowledge.ggms.com/ggms-crm?hsLang=en#getting-started) - [IDX Website](https://knowledge.ggms.com/idx-website?hsLang=en#main-content) - [Website Pages](https://knowledge.ggms.com/idx-website?hsLang=en#website-pages) - [Property Search](https://knowledge.ggms.com/idx-website?hsLang=en#property-search) - [External Resources](https://knowledge.ggms.com/idx-website?hsLang=en#external-resources) - [Blogs](https://knowledge.ggms.com/idx-website?hsLang=en#blogs) - [CRM Integrations](https://knowledge.ggms.com/crm-integrations?hsLang=en#main-content) - [Zapier](https://knowledge.ggms.com/crm-integrations?hsLang=en#zapier) - [Billing & Account](https://knowledge.ggms.com/billing-account?hsLang=en#main-content) - [Account Settings](https://knowledge.ggms.com/billing-account?hsLang=en#account-settings) - [Users & Permissions](https://knowledge.ggms.com/billing-account?hsLang=en#users-permissions) - [Product Updates](https://knowledge.ggms.com/product-updates?hsLang=en#main-content) - [Release Notes](https://knowledge.ggms.com/product-updates?hsLang=en#release-notes) - [Improvements](https://knowledge.ggms.com/product-updates?hsLang=en#improvements) [![GGMS](https://knowledge.ggms.com/hs-fs/hubfs/GGMS_Dark_Logo-1.png?width=60&height=25&name=GGMS_Dark_Logo-1.png "GGMS")](https://knowledge.ggms.com/?hsLang=en) 801 West Bay Dr. Largo FL, 33770 Copyright © 2026