--- title: How to Verify & Connect Your Phone Number in the CRM description: Learn how to verify and connect your phone number in the CRM to enable call forwarding, track texts, and receive real-time lead notifications. --- [Skip to content](https://knowledge.ggms.com/connect-your-phone-number-in-the-crm#main-content) [Create Support Ticket](https://knowledge.ggms.com/kb-tickets/new?hsLang=en) [Ticket Portal](https://knowledge.ggms.com/ticket-portal?hsLang=en) [![GGMS Knowledge Base Logo](https://knowledge.ggms.com/hs-fs/hubfs/GGMS%20Knowledge%20Base%20Logo%20(1).png?width=250&height=38&name=GGMS%20Knowledge%20Base%20Logo%20(1).png)](https://knowledge.ggms.com/?hsLang=en) Open main navigation Close main navigation - [Create Support Ticket](https://knowledge.ggms.com/kb-tickets/new) - [Ticket Portal](https://knowledge.ggms.com/ticket-portal) - [Email Support](mailto:support@ggms.com) [Email Support](mailto:support@ggms.com) How can we help you today? - There are no suggestions because the search field is empty. 1. [GGMS - Knowledge Base](https://knowledge.ggms.com/?hsLang=en) 2. [Getting Started](https://knowledge.ggms.com/getting-started?hsLang=en) 3. [Account Setup](https://knowledge.ggms.com/getting-started?hsLang=en#account-setup) October 22, 2026 # How to Verify & Connect Your Phone Number in the CRM ## Verify your number to start calling, texting, and tracking conversations #### Overview To ensure calls, texts, and notifications work properly inside the CRM, each agent must verify and connect their cell phone number. This step is required for: - Call forwarding from your assigned or ported Twilio number - Tracking text conversations with leads in the CRM inbox - Receiving real-time notifications so you don’t miss anything --- #### Step-by-Step Instructions ### 1. Log in to the CRM Each agent must complete this individually using their own login. --- ### 2. Navigate to Settings - Click **Settings** - Select **Profile** **![Screenshot 2026-10-22 at 11.29.32 AM-1](https://knowledge.ggms.com/hs-fs/hubfs/Screenshot%202026-10-22%20at%2011.29.32%20AM-1.png?width=670&height=463&name=Screenshot%202026-10-22%20at%2011.29.32%20AM-1.png)** --- ### 3. Locate Connected Device - The number listed should be your cell phone number - This is the number that was entered when your account was created - If there is not a green checkmark, your device has not been verified - Proceed to the next step(s) ![Screenshot 2026-10-22 at 11.30.51 AM-1](https://knowledge.ggms.com/hs-fs/hubfs/Screenshot%202026-10-22%20at%2011.30.51%20AM-1.png?width=670&height=275&name=Screenshot%202026-10-22%20at%2011.30.51%20AM-1.png) --- ### 4. Confirm Your Phone Number - Make sure the number listed is a **cell phone number** - It must be able to receive a verification code (SMS) --- ### 5. Verify Your Number - Click **Verify Phone** - Enter the 6-digit verification code sent to your phone - Click **Validate** - A green checkmark will appear next to the number ![Screenshot 2026-10-22 at 11.34.25 AM](https://knowledge.ggms.com/hs-fs/hubfs/Screenshot%202026-10-22%20at%2011.34.25%20AM.png?width=670&height=331&name=Screenshot%202026-10-22%20at%2011.34.25%20AM.png) --- #### How to Confirm It’s Working Once completed: - Your number will show as **verified** - Calls and texts will properly route through the CRM - Conversations will appear in your inbox --- #### Why This Matters If your number is not verified: - Call forwarding will not work - Text conversations may not log in the CRM - You may miss important lead activity --- #### Need Help? 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